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Accelerating Customer Relationships : using CRM and Relationship Technologies / Ronald S. Swift.

By: Swift, Ronald SMaterial type: Text

TextPublication details: Upper Saddle River, NJ : Prentice Hall PTR, c2000Description: xxi, 480 p. : ill. ; 25 cmISBN: 0130889849Subject(s): Customer relationsDDC classification: 658.8/12 LOC classification: HF5415.5 | .S95 2000

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Item type	Current library	Call number	Copy number	Status	Date due	Barcode
General book	Karen	HF5415.5 .S95 2001 (Browse shelf(Opens below))	1	Available		2023-0144

Includes bibliographical references (p. [432]-456) and index.

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The Co-operative University of Kenya

Accelerating Customer Relationships : using CRM and Relationship Technologies / Ronald S. Swift.