000 | 02325cam a2200421 i 4500 | ||
---|---|---|---|
001 | 17919777 | ||
003 | OSt | ||
005 | 20220121125135.0 | ||
008 | 131025t20152015moua b 001 0 eng | ||
010 | _a 2013042884 | ||
020 | _a9780323261852 (pbk. : alk. paper) | ||
020 | _a9780323570404 | ||
035 | _a(DNLM)101618794 | ||
040 |
_aDNLM/DLC _cDLC _dDLC _erda _dDLC |
||
042 | _apcc | ||
050 | 0 | 0 |
_aSF756.4 _b.P74 2020 |
100 | 1 |
_aPrendergast, Heather, _eauthor. |
|
245 | 1 | 0 |
_aFront Office Management for the Veterinary Team / _cHeather Prendergast, BS, AS, RVT, CVPM, Certified Veterinary Practice Manager, Synergie Consulting, Las Cruces, New Mexico. |
250 | _a3RD edition. | ||
264 | 1 |
_aSt. Louis, MO : _bElsevier, _c[2015] |
|
300 |
_avii, 483 pages : _bcolor illustrations ; _c28 cm |
||
336 |
_atext _2rdacontent |
||
337 |
_aunmediated _2rdamedia |
||
338 |
_avolume _2rdacarrier |
||
504 | _aIncludes bibliographical references and index. | ||
505 | 0 | _aVeterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development. | |
650 | 0 |
_aVeterinary services _xAdministration. |
|
650 | 0 | _aAnimal health technicians. | |
650 | 0 | _aOffice management. | |
650 | 1 | 2 |
_aVeterinary Medicine _xorganization & administration _zUnited States. |
650 | 2 | 2 |
_aAnimal Technicians _zUnited States. |
650 | 2 | 2 |
_aOffice Management _xorganization & administration _zUnited States. |
650 | 2 | 2 |
_aPractice Management, Medical _xorganization & administration _zUnited States. |
650 | 2 | 2 |
_aVeterinarians _zUnited States. |
906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
942 |
_2lcc _cBOOK |
||
999 |
_c9011 _d9011 |