The Co-operative University of Kenya

Front Office Management for the Veterinary Team / Heather Prendergast, BS, AS, RVT, CVPM, Certified Veterinary Practice Manager, Synergie Consulting, Las Cruces, New Mexico.

By: Prendergast, Heather [author.]Material type: TextTextPublisher: St. Louis, MO : Elsevier, [2015]Edition: 3RD editionDescription: vii, 483 pages : color illustrations ; 28 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9780323261852 (pbk. : alk. paper); 9780323570404Subject(s): Veterinary services -- Administration | Animal health technicians | Office management | Veterinary Medicine -- organization & administration -- United States | Animal Technicians -- United States | Office Management -- organization & administration -- United States | Practice Management, Medical -- organization & administration -- United States | Veterinarians -- United StatesLOC classification: SF756.4 | .P74 2020
Contents:
Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
List(s) this item appears in: Banking | Human Resource
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Item type Current library Call number Copy number Status Date due Barcode
General book General book Karen
SF756.4 .P74 2020 (Browse shelf(Opens below)) 1 Available 2022-0143

Includes bibliographical references and index.

Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.

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