Customer Care Excellence how to create an effective customer focus Sarah Cook.
Material type:
TextPublication details: London, Philadelphia : Kogan Page, 2008Edition: 5th edDescription: vi, 280 p. : ill.; 24 cmISBN: 9780749450663; 0749450665Subject(s): Customer services, customer relation.Total quality managementLOC classification: HF5415.5 | .C6635 2008
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
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General book
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Karen | HF5415.5 .C6635 2008 (Browse shelf(Opens below)) | 1 | Available | ||
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Short Loan
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Karen | HF5415.5 .C6635 2008 (Browse shelf(Opens below)) | 2 | Available | 013752 |
Includes bibliographical references (p. [270-272]) and index.
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