Includes bibliographical references and index.

Violence-a matter of perspective? -- The near miss -- Victims of workplace violence : a life changing event -- Legal obligations and workplace violence -- Workplace culture that may breed violence -- Business impacts of workplace violence -- Reaction and recovery : treating the wounds of violence -- Early warning signs : can the problem be stopped before it starts? -- Proactively dealing with anger in the workplace -- Violence on campus : a new and evolving threat -- Background screening : important, but not the silver bullet -- Policies and procedures : creating a framework for prevention and reaction -- Training -- Investigating incidents : responding to an active shooter -- Cyber threats : an emerging concern.