TY  - BOOK
AU  - Brataas,Kjell
TI  - Crisis Communication: Case Studies and Lessons Learned from International Disasters 
SN  - 9781315368245 (Master)
AV  - HD49 
U1  - 658.4/77 23
PY  - 2018///
CY  - New York
PB  - Routledge
KW  - Crisis management
KW  - Emergency management
KW  - Communication in management
N1  - Includes bibliographical references and index; Acknowledgements -- Disasters in the transportation sector -- Natural disasters -- Terror -- Introduction and models for crisis communication -- Working with the media -- Social media in crisis communication -- Internal communication don't forget your employees -- Top level communication and management priorities -- High-flying crisis communication (the special case of airlines) -- Family support and victim assistance -- Preparing for the worst -- Psychological reactions -- Additional information and further reading
ER  -