TY  - BOOK
AU  - Prendergast,Heather
TI  - Front Office Management for the Veterinary Team
SN  - 9780323261852 (pbk. : alk. paper)
AV  - SF756.4 .P74 2020
PY  - 2015///]
CY  - St. Louis, MO
PB  - Elsevier
KW  - Veterinary services
KW  - Administration
KW  - Animal health technicians
KW  - Office management
KW  - Veterinary Medicine
KW  - organization & administration
KW  - United States
KW  - Animal Technicians
KW  - Office Management
KW  - Practice Management, Medical
KW  - Veterinarians
N1  - Includes bibliographical references and index; Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development
ER  -