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Managing The Customer Experience : turning customers into advocates / Shaun Smith & Joe Wheeler.

By: Smith, Shaun Contributor(s): Wheeler, JoeMaterial type: Text

TextPublication details: London : Boston, MA. Financial Times Prentice Hall ; Pearson Custom Publishing, 2002Description: xvi, 254 p. : ill. ; 24 cmISBN: 0273661957Subject(s): Customer relations | Relationship marketing | Customer loyaltyDDC classification: 658.812 LOC classification: HF5415.5 | S65 2002

List(s) this item appears in: marketing

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
General book	Karen	HF5415.5 S65 2002 (Browse shelf(Opens below))	1	Checked out to Margaret Oranga (CBMC01/5062/2022)	03/02/2023	2020-1544

Includes bibliographical references and index.

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