Front Office Management for the Veterinary Team /
Prendergast, Heather,
Front Office Management for the Veterinary Team / Heather Prendergast, BS, AS, RVT, CVPM, Certified Veterinary Practice Manager, Synergie Consulting, Las Cruces, New Mexico. - 3RD edition. - vii, 483 pages : color illustrations ; 28 cm
Includes bibliographical references and index.
Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
9780323261852 (pbk. : alk. paper) 9780323570404
2013042884
Veterinary services--Administration.
Animal health technicians.
Office management.
Veterinary Medicine--organization & administration--United States.
Animal Technicians--United States.
Office Management--organization & administration--United States.
Practice Management, Medical--organization & administration--United States.
Veterinarians--United States.
SF756.4 / .P74 2020
Front Office Management for the Veterinary Team / Heather Prendergast, BS, AS, RVT, CVPM, Certified Veterinary Practice Manager, Synergie Consulting, Las Cruces, New Mexico. - 3RD edition. - vii, 483 pages : color illustrations ; 28 cm
Includes bibliographical references and index.
Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
9780323261852 (pbk. : alk. paper) 9780323570404
2013042884
Veterinary services--Administration.
Animal health technicians.
Office management.
Veterinary Medicine--organization & administration--United States.
Animal Technicians--United States.
Office Management--organization & administration--United States.
Practice Management, Medical--organization & administration--United States.
Veterinarians--United States.
SF756.4 / .P74 2020